Demander un nouveau compte

Required fields are marked with an asterisk

{"xsrfToken":"4668260e39ecb2dadb6731fcccb927c4ad36ddcd_lout","branding":{"id":"2","key":"zs","name":"Support Zaion","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"\uD83D\uDC4B Hey! How can we help?","sharedPortalName":"Zaion HelpCenter ","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"\uD83D\uDC4B Hey! How can we help?","sharedPortalName":"Zaion HelpCenter ","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"\uD83D\uDC4B Bonjour ! Comment pouvons-nous vous aider ?","sharedPortalName":"Centre de support Zaion","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0056ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZjAxNDdjMy04ZDNiLTQ1NDgtYTUxOC04MDgxMDFhZTNjMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjkxNzk3NDIsIm5iZiI6MTc2OTE3OTE0Mn0.aKmN1xR37sFRPtrg-15akNQ56LO_qHBamb9kglXPfeA&client=9f0147c3-8d3b-4548-a518-808101ae3c12&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0056ff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"zs","projectId":10170,"serviceDeskId":2,"name":"Support Zaion","description":"Bienvenue ! Vous pouvez envoyer une demande d'assistance Zaion à partir des options suivantes.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"269","name":" Demander une mise à jour de configuration existante","descriptionHtml":"","callToAction":" Demander une mise à jour de configuration existante","introHtml":"Décrivez la configuration actuelle, les modifications souhaitées et leur objectif métier. Joignez des éléments visuels si nécessaire.","icon":10802,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10802","groups":[135],"key":""},{"id":"407","name":"Autre demande","descriptionHtml":"","callToAction":"Autre demande","introHtml":"Si votre demande ne correspond à aucun des cas listés, décrivez-la ici de manière précise afin que notre équipe puisse l’orienter correctement.","icon":10466,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[200],"key":""},{"id":"405","name":"Consulter les statistiques / rapports d’usage","descriptionHtml":"","callToAction":"Consulter les statistiques / rapports d’usage","introHtml":"Indiquez les données ou KPIs souhaités, la période concernée et le format attendu (PDF, Excel…).","icon":10468,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[200],"key":""},{"id":"400","name":"Demander la suppression ou la désactivation d’un compte","descriptionHtml":"","callToAction":"Demander la suppression ou la désactivation d’un compte","introHtml":"Précisez le compte à désactiver ou supprimer, la raison de la demande (départ, changement d’équipe…) et la date d’effet souhaitée.","icon":10518,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[135],"key":""},{"id":"41","name":"Demander un nouveau compte","descriptionHtml":"","callToAction":"Demander un nouveau compte","introHtml":"Précisez le contexte et l’usage prévu de ce compte. Merci d’indiquer les droits souhaités et l’environnement concerné (production, test…).","icon":10517,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[135],"key":""},{"id":"406","name":"Demander une formation ou un accompagnement","descriptionHtml":"","callToAction":"Demander une formation ou un accompagnement","introHtml":"Précisez le sujet de la formation (prise en main, nouvelle fonctionnalité…), le public concerné et vos disponibilités.","icon":10490,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[200],"key":""},{"id":"401","name":"Demander une nouvelle configuration","descriptionHtml":"","callToAction":"Demander une nouvelle configuration","introHtml":"Décrivez la configuration souhaitée ou l’évolution attendue, en précisant le périmètre concerné et le besoin métier associé.","icon":10723,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10723","groups":[135],"key":""},{"id":"45","name":"Déclarer une anomalie","descriptionHtml":"\uD83D\uDCDD Pour nous aider à traiter efficacement votre demande\nMerci de remplir ce formulaire avec le plus de détails possible, afin de garantir une prise en charge rapide et précise.\nNous vous recommandons de préciser :\n✅ Le comportement attendu et le comportement observé \uD83E\uDDED Les étapes exactes permettant de reproduire l’incident \uD83D\uDD52 La date et l’heure de survenue \uD83D\uDC65 Le nombre d’utilisateurs impactés \uD83D\uDCCE Toute capture d’écran, vidéo ou log technique utile à l’analyse\n------------------------------------------------------------------------------------------------------------\n\uD83D\uDCCC Ces éléments sont essentiels pour que notre équipe puisse diagnostiquer et résoudre l’incident dans les meilleurs délais.","callToAction":"Déclarer une anomalie","introHtml":"Décrivez le dysfonctionnement rencontré, l’impact observé et les étapes pour le reproduire. Indiquez l’environnement concerné.","icon":10476,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[136],"key":""},{"id":"170","name":"Partager un retour sur le produit","descriptionHtml":"","callToAction":"Partager un retour sur le produit","introHtml":"Décrivez votre retour ou suggestion pour améliorer le produit. N’hésitez pas à illustrer avec un cas d’usage concret.","icon":10767,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10767","groups":[134],"key":""},{"id":"402","name":"Remonter un incident critique (priorité élevée)","descriptionHtml":"⚠️ Avant de signaler un incident\nAvant de contacter notre support, nous vous invitons à consulter notre page de statut pour vérifier si un incident est déjà en cours : \uD83D\uDC49 <a href=\"https://status.zaion.ai\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://status.zaion.ai</a>\n------------------------------------------------------------------------------------------------------------\n\uD83D\uDCDD Pour nous aider à traiter efficacement votre demande\nMerci de remplir ce formulaire avec le plus de détails possible, afin de garantir une prise en charge rapide et précise.\nNous vous recommandons de préciser :\n✅ Le comportement attendu et le comportement observé \uD83E\uDDED Les étapes exactes permettant de reproduire l’incident \uD83D\uDD52 La date et l’heure de survenue \uD83D\uDC65 Le nombre d’utilisateurs impactés \uD83D\uDCCE Toute capture d’écran, vidéo ou log technique utile à l’analyse\n------------------------------------------------------------------------------------------------------------\n\uD83D\uDCCC Ces éléments sont essentiels pour que notre équipe puisse diagnostiquer et résoudre l’incident dans les meilleurs délais.","callToAction":"Remonter un incident critique (priorité élevée)","introHtml":"Formulaire réservé aux incidents bloquants en production. Précisez l’impact, le nombre d’utilisateurs concernés et les étapes de reproduction.","icon":10508,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[136],"key":""},{"id":"404","name":"Suggérer une amélioration UX / UI","descriptionHtml":"","callToAction":"Suggérer une amélioration UX / UI","introHtml":"Décrivez l’élément d’interface ou de navigation que vous souhaitez voir amélioré, et en quoi cela faciliterait votre usage.","icon":10539,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[134],"key":""},{"id":"43","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"Demande reçue de la part de votre canal dassistance de messagerie.","icon":10527,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":135,"name":"Demande de service"},{"id":136,"name":"Remonter un incident"},{"id":134,"name":"Partager du feedback produit"},{"id":200,"name":"Autres demandes"}],"orderMapping":{"200":[407,405,406],"6":[45],"135":[401,269,41,400],"4":[41],"5":[170],"134":[170,404],"136":[45,402]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"12c820df-dd6d-3645-a250-6bf230f0fef6","appLinkName":"","appLinkUrl":"","spaceKey":"ZS","spaceName":"Documentation - Zaion","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ZCS","serviceDeskId":2,"kbLinkDomainURLs":["https://www.support.zaion.ai","https://zaion-team.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ZCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZjAxNDdjMy04ZDNiLTQ1NDgtYTUxOC04MDgxMDFhZTNjMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjkxODAzNDIsIm5iZiI6MTc2OTE3OTE0MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.z6IjTuhtukc3OEmzzZ2SIe5lBqxdXKdK41K6iPDvmZU","targetCollection":"upload-project-10170","endpointUrl":"https://api.media.atlassian.com","clientId":"9f0147c3-8d3b-4548-a518-808101ae3c12","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":41,"projectId":10170,"issueType":{"id":"10274","name":"ZCS Service request"},"form":{"name":"Demander un nouveau compte","descriptionHtml":"","callToAction":"Demander un nouveau compte","intro":"Précisez le contexte et l’usage prévu de ce compte. Merci d’indiquer les droits souhaités et l’environnement concerné (production, test…).","instructions":"","icon":10517,"iconUrl":"https://www.support.zaion.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"par exemple, créer un compte sur le Botcenter","descriptionHtml":"par exemple, créer un compte sur le Botcenter","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Précisez le contexte et l’usage prévu de ce compte","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10827","fieldConfigId":"11270","label":"Produit Zaion","description":"Si vous sélectionnez “Autre”, merci de préciser de quel produit ou service il s’agit dans le champ “Description”","descriptionHtml":"Si vous sélectionnez “Autre”, merci de préciser de quel produit ou service il s’agit dans le champ “Description”","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11474","label":"Agent Assist (Real-Time Call Summary)","selected":false,"children":[]},{"value":"12309","label":"Botcenter","selected":false,"children":[]},{"value":"11473","label":"Conversational Insights (Voice Analytics)","selected":false,"children":[]},{"value":"12034","label":"Voice AI Agent (Callbot)","selected":false,"children":[]},{"value":"12067","label":"Autre","selected":false,"children":[]}]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Date d'échéance","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_11025","fieldConfigId":"11501","label":"Lien URL","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/41","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/41","calendarParams":{"firstDay":0,"date":"2026-01-23T15:39:02+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"12c820df-dd6d-3645-a250-6bf230f0fef6","appLinkName":"","appLinkUrl":"","spaceKey":"ZS","spaceName":"Documentation - Zaion","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ZCS","serviceDeskId":2,"kbLinkDomainURLs":["https://www.support.zaion.ai","https://zaion-team.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZjAxNDdjMy04ZDNiLTQ1NDgtYTUxOC04MDgxMDFhZTNjMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjkxODAzNDIsIm5iZiI6MTc2OTE3OTE0MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.z6IjTuhtukc3OEmzzZ2SIe5lBqxdXKdK41K6iPDvmZU","targetCollection":"upload-project-10170","endpointUrl":"https://api.media.atlassian.com","clientId":"9f0147c3-8d3b-4548-a518-808101ae3c12","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}